A. Our transport advisors are able to assist you over the phone at (888) 424-4420. You can also book online by clicking on the “Book Now” button on any quote we have sent you via email.
A. The farther in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, try to schedule your transport at least 2-3 weeks in advance. Don’t hesitate to call us last minute we will do everything we can to accommodate.
A. Once a driver has been assigned to the vehicle, which is normally around 72 hours before your pickup date. The deposit or full price will be charged to your selected method of payment. The remaining payment if any, will be due based on agreed upon terms of payment.
A. Yes, you will be provided with the carriers contact info and may call them at any time. You can also call us Call (888) 424-4420 for tracking information.
A. The carrier will always attempt a door to door transport. If this is not possible, the carrier will get as close to your door as they can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks can be in excess of 90 feet long and may not be able to navigate safely in some areas. Therefore, if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet them at a large parking lot nearby, such as a supermarket.
A. Yes. Route Runners specializes in transporting vehicles of all types. Regardless of the vehicle’s condition, we deliver. However, we required that inoperable vehicles roll and steer. There are additional labor and fees required to transport inoperable vehicle. Specialty, classic, and exotic vehicle are welcome. Talk to an advisor to learn more.
A. While it is our intent to deliver all vehicles without damage, we understand that in rare cases accidents do happen. It is important for customers to inspect their vehicles upon receipt. If damage is noticed, customers should be sure to bring it to the driver’s attention immediately. Make sure all damage is marked on the Bill of Lading before signing it. Pictures of the damage are greatly appreciated. The carrier’s insurance company is responsible for the estimates and repair, so we must follow their process. You must alert us as soon as possible. If we are closed, leave a message and call us again in the morning. If a report is not made in a timely manner, we will NOT be able to assist you with the damage.