Terms and Conditions

Your booking has been processed into our system and your vehicle transportation contract is below. A Route Runners team member will notify you once your shipment has been assigned to a carrier and a pickup has been scheduled.

TO AVOID DELAYS WITH YOUR BOOKING, YOU MUST AGREE TO THE TERMS AND CONDITIONS BY SIGNING AT THE BOTTOM! 

PLEASE REMOVE ALL ELECTRONIC TOLL PAYMENT DEVICES (PrePASS, EZpass, Etc) FROM THE VEHICLE(S) PRIOR TO SHIPPING. BOTH THE CARRIER AND ROUTE RUNNERS ARE NOT RESPONSIBLE FOR ANY CHARGES INCURED DO TO THESE DEVICES BEING LEFT IN / ON THE VEHICLE(S). Although, we will provide you with documentation to prove that your vehicle was being shipped and you should be refunded by the respective companies.

Route Runners Auto Transport is a registered and bonded property broker (MC#004162). This agreement is between solely the customer and his, her or its duty authorized Agents, (herein after referred to as "customer"), and Route Runners Logistics, Corp. (DBA Route Runners Auto Transport).

Cancellation & Refund Policy

The option to cancel a shipping order is available at any time, at no cost with no cancellation fees as long as order has not yet been assigned (dispatched) to a Carrier (transporter). The amount paid it will be refunded to full. Refunds will be processed within 48 business hours of the cancellation request. Cancellation of an order must be submitted in writing via email sent to [email protected]. Route Runners Auto Transport does not accept or honor cancellations made via phone call.

Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Route Runners Auto Transport notifies Customers via email (the email provided at service booking).

Order(s) booked as "Standard" - partial payment required:

If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will not be refunded as our services have been rendered when a Carrier (transporter) is assigned (dispatched).

Order(s) booked as "Full Pay" - full payment required:

If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched) $200.00 will be assessed as our services have been rendered when a Carrier (transporter) is assigned (dispatched). The remaining balance will be refunded in full.

Contract Terms and Liability Disclaimer

  1. Carrier will pick up and deliver as close to Customer's door as legally and safely as possible. A mutually agreed upon place to load or unload a vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets and resident area restrictions.
  2. Route Runners Auto Transport shall provide customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick up or delivery times and dates. Route Runners Auto Transport/Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. Route Runners Auto Transport/Carrier shall not be held liable for failure of mechanical or operating parts of Customer's vehicle.
  3. Carrier is authorized to operate and transport Customer's motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading.
  4. Customer must prepare vehicle for transport. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to Carrier in good running condition (unless otherwise noted) with less than a half tank of fuel (preferably 1/4 tank). Any part of the vehicle that falls off during transport is Customer's responsibility including damages caused by said part to any vehicle(s) and/or person involved.
  5. Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter. In the event said alarm sounds and there are no keys or instructions to turn it off, Carrier may silence the alarm by any means.
  6. Luggage and personal property must be confined to one suitcase OR one bag in the truck only, with no heavy articles, and is no to exceed 100 lbs. Carrier and Route Runners Auto Transport are not liable for personal item left in vehicle, nor for damage to the vehicle caused by excessive or improper loading of personal items. No personal property shall be transported in customer's vehicle(s) that includes, but is not limited to, Explosives, Guns, Ammunition, Flammable Products, Narcotics l, Negotiable and Legal Papers, Alcoholic beverages, Jewelry, Furs, Money, Live Plants or any unlawful contraband. Customer agrees that Route Runners Auto Transport/Carrier may confiscate or dispose of said items with no remuneration. Route Runners Auto Transport/Carrier will not be held responsible for delivery of personal property. If customer wishes to put items in the vehicle, he/she does so at his/her own risk.
  7. If the vehicle is inoperable or oversized (dual or oversized wheels, extra-large, racks, lifted, limo, etc.) Customer must inquire as to the extra charges. If Route Runners Auto Transport is not advised of inoperable or oversized/modified vehicles prior to pick up, all extra charges must be paid in cash or money order to Carrier upon delivery.
  8. Customer agrees that Route Runners Auto Transport has the right to reject (cancel) any order for any reason at any time.
  9. At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a copy of the Bill of Lading.
  10. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages occured during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading. 

Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that Route Runners Auto Transport/Carrier and their agents are relieved of any further responsibility. Carrier damage claims are covered by a minimum of $750,000.00 public liability and property damage. All claims must be submitted in writing within 24 hours of delivery. Route Runners Auto Transport will share the Carrier insurance policy details upon request. Customer agrees that Route Runners Auto Transport is not liable for any property damage claims to Customer's vehicle and that his, her or its sole remedy is against the Carrier.

Customer agrees and understands that Route Runners Auto Transport is a registered transportation property broker and is acting solely in the capacity of a broker. Customer allows Route Runners Auto Transport to contract with other licensed and insured Motor Carrier(s), (hereinafter referred to as "Carrier"), to transport the vehicle(s) described in this shipping order.

Customer further agrees and understands that Route Runners Auto Transport's sole responsibility in the transaction between the customer and Route Runners Auto Transport is to procure a Carrier for shipment of the customer's property. Customer understands that Route Runners never takes possession, or delivers the Customer's property.

Customer agrees and understands that all claims for damage to property arising out or occurring during the taking possession of, transporting, or delivery of Customer's property falls under the Carmack Amendment, if the transport is interstate.

  1. Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the customer. Carrier responsibility will end when the vehicle is delivered and customer signs final Bill of Lading inspection.
  2. Route Runners Auto Transport/Carrier will not be responsible for damage caused by acts of God, hail or storm damage, or damage resulting from worn/broken parts of vehicle or added personal items.
  3. Customer shall, in the absence, designate a person to act as their agent at the point of pickup and/or delivery if for any reason they are unavailable.
  4. Customer warrants that he/she will pay the transportation price/partial payment due to Route Runners Auto Transport/Carrier in full and will not try to offset any dispute for damage claims and/or delays etc, from freight (transport) charges, it is Customer's responsibility to provide payment when Carrier arrives- unless the balance has been pre-paid in full. All payments to Carrier on orders booked as "Standard Pay" must be in form of cash, cashier's check or money order - no exceptions. Certified funds must be made payable to the delivering Carrier and not to Route Runners Auto Transport Personal checks, debit or credit cards for orders booked as "Standard Pay" will NOT be accepted for the remaining balance- no exceptions. Customer agrees that if payment cannot be made by these methods, the vehicle will be stored, at Customer's expense, until Customer pays in full at transport charges. Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and re-delivery charges will be the responsibility of Customer.
  5. This agreement shall be constructed in accordance with the laws of State of New York.
  6. The parties here agree that all actions or proceedings arising in connection to this agreement shall be tried and litigated exclusively in the State or Federal (if permitted by law and a party elects to file an action in federal court) courts located in Nassau County, in state of New York. This choice of venue is intended by the parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than that specified with this section. Each party waives any right it may have to assert the doctrine of forum non-convenience or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this section. By action of this provision, the parties agree to submit to the personal jurisdiction of the aforementioned court.
  7. Customer shall defend, indemnify, and hold harmless Route Runners Auto Transport from any and all actual or alleged claims, demands, causes of action, liability, loss, damage and/or injury (to property or persons, including without limitation wrongful death), whether brought by an individual or other entity, imposed by a court of law or by administrative action of any federal state or local agency, arising out of or incident to any acts, omissions, negligence, or willful misconduct of Route Runners Auto Transport, or the Carrier, its personnel, employees, agents or contractors in connection with arising out of Route Runners Auto Transport or the Carrier's actions. The indemnification includes, without limitation, the payment of all penalties, fines, judgement, awards, attorney's fees, and related cost or expenses, and any reimbursements to Route Runners Auto Transport for all legal expenses and cost incurred by it.
  8. Neither party may assign, directly or indirectly, all or part of its rights or obligations under this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed.
  9. Invalidity or unenforceability of one or more of the provisions in this Agreement shall not affect any other provisions of this Agreement.

This Agreement and any shipment here under is subject to all terms and conditions of Carrier's tariff and the uniform straight Bill of Lading, copies of which are available at the office of Carrier.

This supersedes all prior written or oral representation of Route Runners Auto Transport and constitutes the entire agreement between Customer and Route Runners Auto Transport and may not be changed except in writing signed by an officer of Route Runners Auto Transport Customer warrants that he, she or it has read this agreement in its entirely and by continuing with the transaction, fully understands and agrees to its terms. Further, Customer waived any claims or defenses based in whole or in part on not reading, knowing, or understanding these terms and conditions and agrees to indemnify and hold harmless Route Runners Auto Transport for any fees or cost, including attorney's fees and costs, arising out of any claims or defenses asserted bases upon not reading, having knowledge of, or understanding these terms and conditions.

Route Runners Auto Transport's U.S Department of Transportation Broker's license number is 2960132.